Strengthening Digital Inclusion: The Role of Rural Public Libraries in Fostering Literacy, Collaboration, and Community Engagement in Malaysia

Abstract

Digital inclusion refers to strategies that ensure that individuals and communities have equal access to digital technologies and the skills needed to use them successfully. In Malaysia, Rural Public Libraries (RPLs) are critical venues for bridging the digital divide, especially in places where communities face challenges such as limited infrastructure, lower educational attainment, and socioeconomic constraints. This study investigates the function of RPLs in Pahang in promoting digital literacy and increasing community engagement to increase digital inclusion. A qualitative research approach was used, including interviews with librarians to investigate the availability and implementation of digital projects. Findings show that the Pahang RPLs actively advocate for digital literacy initiatives, collaborate with government and non-government entities, and assist users in navigating critical digital services, such as government applications. This activity highlights the critical role of libraries in ensuring that rural residents are not left out of the benefits of the digital revolution. The report highlights the importance of continuing and expanding these activities to promote equitable digital participation and enhance the long-term viability of digital technology adoption in rural Malaysia.