Building Plan Approval Procedure: A Study on Stakeholder Satisfaction in Malaysia Current Practices

Anisha Pudai Jambi; Norsafiah Norazman

Authors

Anisha Pudai Jambi Department of Building Surveying, School of Housing, Building and Planning, Universiti Sains Malaysia, 11800, Penang, Malaysia
Norsafiah Norazman Department of Building Surveying, School of Housing, Building and Planning, Universiti Sains Malaysia, 11800, Penang, Malaysia

Keywords:

Building Plan Approval, Stakeholder Satisfaction, Built Environment, Construction Procedures, Regulatory Bodies, Efficiency

Abstract

The building plan approval process is essential for ensuring construction project compliance, safety, and sustainability. However, existing procedures often face inefficiencies, delays, and stakeholder dissatisfaction. This study analyses critical aspects of the existing approval framework, with particular attention to the satisfaction levels of key stakeholders such as developers, architects, regulatory authorities, and the public. It proposes the standardisation of approval procedures, the expansion of digital submission platforms, and improved communication among stakeholders to optimise the overall process. These improvements can help reduce delays, lower costs, and create a more efficient and transparent approval system. The anticipated findings will provide a comprehensive understanding of the challenges within the building plan approval system, highlight critical inefficiencies, and offer recommendations to enhance procedural effectiveness. By addressing bottlenecks and improving stakeholder engagement, this research seeks to contribute to the optimisation of approval workflows and inform potential policy reforms. Ultimately, the study aims to support better project delivery and promote a more sustainable and well-regulated built environment. The findings of this study provide useful insights for policymakers, developers, and industry professionals to improve the building plan approval process in Malaysia. The research identifies key issues such as delays, unclear regulations, and a lack of transparency, which cause frustration among stakeholders. These improvements will benefit all stakeholders by reducing delays and creating a smoother, more reliable approval system for future construction projects.

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