The Impact of Urban Traffic Density on The Service Quality and Performance of Public Bus Transport: Kesan Kepadatan Trafik Bandar Terhadap Kualiti Perkhidmatan Dan Prestasi Perkhidmatan Pengangkutan Bas Awam

Ery Sugito; Diana Binti Mohamad; Ruhizal Roosli

doi:10.37934/progee.31.2.6778

Authors

Ery Sugito Fakulti Sains & Teknologi, Universiti Ibnu Sina Batam (UIS), Batam, Indonesia
Diana Binti Mohamad School of Housing, Building and Planning, Universiti Sains Malaysia, 11800 Penang, Malaysia https://orcid.org/0000-0002-3851-5945
Ruhizal Roosli School of Housing, Building and Planning, Universiti Sains Malaysia, 11800 Penang, Malaysia

DOI:

https://doi.org/10.37934/progee.31.2.6778

Keywords:

Urban Transportation, Urban Traffic Density, Service Quality, Public Transport Performance, Pengangkutan Bandar, Kepadatan Trafik Bandar, Kualiti Perkhidmatan, Prestasi Pengangkutan Awam

Abstract

Population growth and increasing motor vehicles pose significant challenges to urban areas, particularly regarding rising traffic congestion, service quality, and transportation performance. This study aims to analyze the impact of traffic density on the quality of service and public bus transportation performance in urban areas from the perspectives of both passengers and non-passengers. The One-Way ANOVA method examined significant differences between these two groups. The findings indicate that passengers perceive traffic congestion as a cause of travel delays, reduced schedule accuracy, and diminished comfort and satisfaction with bus services. Meanwhile, for non-passengers, traffic congestion remains a major issue affecting urban mobility, as they view the inefficiency of the bus system as a key factor deterring them from using public transportation. Therefore, to enhance the efficiency and attractiveness of public transport, authorities should implement measures such as dedicated bus lanes, real-time arrival monitoring systems, and improvements in infrastructure and route integration with other transportation systems.

Pertumbuhan penduduk dan bilangan kenderaan bermotor menimbulkan cabaran besar bagi kawasan bandar, terutamanya dari segi meningkatkan trafik, kualiti perkhidmatan dan prestasi pengangkutan. Kajian ini bertujuan untuk menganalisis kesan kepadatan trafik terhadap kualiti perkhidmatan dan prestasi pengangkutan bas awam di bandar berdasarkan pada mata penumpang dan bukan penumpang. Kaedah One Way Anova digunakan untuk menguji perbezaan ketara antara kedua-dua golongan. Hasil kajian menunjukkan bahawa penumpang merasakan bahawa kesesakan lalu lintas menyebabkan kelewatan perjalanan, mengurangkan ketepatan jadual, serta menjejaskan keselesaan dan kepuasan mereka terhadap perkhidmatan bas. Sementara itu, bagi bukan penumpang, kesesakan lalu lintas tetap menjadi isu utama yang mempengaruhi mobiliti bandar, di mana mereka melihat ketidakcekapan sistem bas sebagai salah satu faktor yang menghalang mereka daripada menggunakan pengangkutan awam. Oleh itu, bagi meningkatkan kecekapan dan daya tarikan pengangkutan awam, pihak berkuasa perlu mengambil langkah seperti menyediakan laluan khas bas, memperkenalkan sistem pemantauan waktu ketibaan secara real-time, serta memperbaiki infrastruktur dan integrasi laluan bas dengan sistem pengangkutan yang lain.

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