Agile-Lean Integration in Quality Management: A Qualitative Investigation into Operational Excellence

Abstract

To provide high-quality products faster and more efficiently, organizations have begun adopting Agile and Lean methodologies. Agile emphasizes adaptability, iterative progress, and customer-centric development, while Lean is all about waste reduction and process optimization. Nevertheless, very few studies have proposed an integrated framework that can combine these two Quality Management approaches. This paper introduce a conceptual framework that combines Agile and Lean into an Agile and Lean Quality Management (AQM) model. The study adopts a qualitative research design involving semi-structured interviews with industry experts and data analytical. Results show that AQM enhances operation effectiveness and efficiency, customer satisfaction and product quality while being flexible and iterative.