Resilience of Deaf Workers Facing Workplace Discrimination

Abstract

Work is a fundamental aspect of human life, including for deaf individuals who have the right to work and a decent livelihood in accordance with the 1945 Constitution of the Republic of Indonesia. This study examines the resilience of a 23-year-old woman with severe hearing impairment who works in the administration department at Telkom, Batu. It explores how she copes with various forms of workplace discrimination. This study employs a qualitative case study approach, focusing on in-depth analysis of the subject’s experiences. Using interview and documentation data collection techniques. The subject faced discrimination in the form of an excessive workload, unequal treatment compared to colleagues, and verbal abuse from superiors. Despite these challenges, H demonstrated resilience through four stages: struggling, surviving, recovering, and thriving. Factors influencing H's resilience include financial motivation, determination to rise and learn from experience, independence and initiative, and spirituality as a source of emotional reinforcement. This study underscores the need for equitable workplace support and reasonable accommodations for deaf employees. It also offers insights into resilience strategies that can help individuals overcome workplace discrimination.