Understanding the Role of Demographic Factors in the Adoption of Digital Payment Systems

Abstract

The rapid growth of digital payment technologies, which are now playing a significant part in the cashless economy, has drastically altered the global financial landscape. This research, which focuses on the consumer behaviour of digital payments, looks at how digital payment systems are used. About the integration of these systems concerning customer engagement and operational efficiency that influence consumers' uptake of e-wallets, mobile banking, and contactless payment, this study intends to explore the psychological and demographic factors that influence consumer adoption of digital payments. Statistical methods are utilized to analyse the data; in this case, the chi-square test will be employed. The study concluded with suggestions to the improve digital infrastructure and the finding that demographic demographics have a major impact on the adoption of digital payment systems.